Frequently Asked Questions

Everything you need to know about your EnChroma shopping experience.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return policy on all unworn items in their original packaging. Please ensure all tags are attached to receive a full refund.

How do I determine my correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing those figures to our chart for the best fit.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your materials sustainably sourced?

Yes, EnChroma is committed to ethical fashion. We use organic cotton and recycled fabrics in 80% of our current collections to minimize our environmental footprint.

Can I change or cancel my order after it has been placed?

Orders can be modified or canceled within 2 hours of placement. After this window, the order moves to our fulfillment center and cannot be changed.